Find the answer, then choose your next step
The Help Centre explains failed codes, evidence, order responsibilities, affiliate links and privacy requests.
Promo codes and checkout
Why can a code marked as working still fail at checkout?
Codes may be restricted by market, account, customer type, app/web channel, product status, minimum spend, brand, payment method or campaign dates. Check the store page's eligibility details, then change one variable at a time.
Can I use more than one promo code?
Most merchants accept one code per order. Whether an automatic promotion, membership benefit or delivery offer can stack must be confirmed at checkout.
Why is the headline discount different from my actual saving?
A discount may apply only to eligible items and can be limited by a monetary cap, delivery, tax or duty. Compare the final landed cost rather than the headline percentage.
Verification and feedback
How does PromoNomy judge whether an offer is reliable?
We separate official sources, checkout tests, user feedback and unverified leads. Missing evidence is labelled clearly.
Can I report an incorrect offer?
Yes. Use Contact us and select the promo-code correction topic, or submit a result on an offer card that supports feedback.
Is user feedback an official guarantee?
No. Feedback is an observation from a particular time, market, account and basket. The merchant checkout remains authoritative.
Orders, refunds and merchants
Can PromoNomy handle my order or refund?
No. We are not the merchant, payment provider or carrier. Use the merchant's order page or official customer service.
Does buying through an affiliate link cost more?
Usually not. A qualifying purchase may earn us commission, while price, stock and the transaction remain controlled by the merchant.
Privacy and site use
Do I need an account to view offers?
No. Public offers and guides do not require registration.
What information does the site collect?
The contact form collects the name, email and message you choose to provide. Feedback may include market, channel and result. See the Privacy Policy for details.
How do I request access or deletion?
Open Contact us and select Privacy request. We may verify your email and the data involved so information is not disclosed to the wrong person.